We accept returns within 14 days of receipt of the item. To initiate a return, the item must be in its original condition and unused. Kindly reach out to us at info@matolihome.com with your order number and the reason for the return, and we'll begin the process. Please note that return shipping costs are the responsibility of the customer.

To place an order, simply add the items you wish to purchase to your cart and proceed to checkout. You will be prompted to provide your shipping information and payment details.

We accept credit and debit cards, PayPal, and Apple Pay.

Orders typically take 5-7 business days to arrive. Shipping times may vary based on your location.

Yes, we offer free shipping on all orders over $100 USD/CAD and £100 GBP after discounts.

Yes, we do! We currently ship to the USA, UK and Canada. If you're based in another country but would like us to ship to you, please drop us a message and we'd be happy to support.

No, we are an online-only store.

Please contact us as soon as possible if you need to make changes to your order. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed.

You can reach our customer service team by emailing us at info@matolihome.com or by using our contact form on our website.

You do not have to pay duties on standard shipping to Canada, UK or the USA.

Currently, our e-commerce platform does not charge taxes according to tax regulations (subject to change). Rest assured, this allows us to provide you with more affordable prices. To stay informed about any updates to our tax policies, we recommend subscribing for future comms.